Ticket Assignments

To successfully manage your ticket inflow, your team must know where and how to distribute tickets to the right people. Your ticketing system should have features that let you categorize, prioritize, and assign tickets to other employees.

For example, tickets can be categorized based on issue type, priority, and department.

Ticket assignments automate your team's case distribution and assign service requests to reps who have more knowledge about a particular issue. This improves case resolution rates because your users will be connected with the employee who is best equipped to handle their problem.